Customize Voices with Your Chatbot

Samuel Su
on March 16, 2025We’re excited to introduce Customize Voices! Now, your chatbot can respond using your chosen voice when engaging across WhatsApp, Messenger, Instagram, Slack, Discord, and your website chatbot widget.
What’s New?
- ✅ Personalized Voice Responses – Use a your own custom voice from ElevenLabs in the chatbot' audio replies instead of generic Azure AI voices.
- ✅ Seamless Setup – Just paste your API key from ElevenLabs and select your preferred voice in Chat Data settings.
- ✅ Website Chatbot Support – Enable your customized voice for the embeddable chatbot widget.
- ✅ Third-Party Integration Support – Use your customized voice in responses for WhatsApp, Messenger, Instagram, Slack, and Discord.

For more details, check out the Customize Voices documentation.
🔜 What’s Next?
- More providers: Currently, we support ElevenLabs for custom voice generation and Microsoft Azure for standard voices. If you’d like support for other providers, let us know—we’re open to adding more!
- Customize voice for the realtime voice to voice feature: We're working on extending the customization to the realtime voice to voice feature.