Changelog

Introducing Multi-modal Inputs: Upload files and images during chat interactions for enhanced AI responses based on your training data.

Key Features

• File & Image Support

  • Available in Standard plan and above
  • Enable in Settings > Chat Interface
  • Real-time file/image uploads during chats

• RAG Processing

  • Files: Extracts and analyzes content against knowledge base
  • Images: Performs text extraction and context matching
  • Customizable image analysis prompts

• Live Chat Integration

  • File/image sharing between customers and agents
  • Email notifications for offline sharing

Setup

1. Upgrade to Standard plan or higher
2. Enable in Settings > Chat Interface
3. Configure prompts and test with the Sparkles icon

Introducing bidirectional communication between your website and AI chatbot for personalized user experiences.

🔄 Key Features

📡 Website to Chatbot

• Send authenticated user data via postMessage API
• Enable personalized chatbot responses
• Access user-specific metrics for targeted interactions

🚀 Demo: Try asking What is my name? or Double my lucky number on our Demo Website

📩 Chatbot to Website

Listen for events from the chatbot widget:

• Chat interactions
• Live chat escalation
• Widget state changes
• Lead form submissions

Your website can respond dynamically to these events with personalized UI updates and pop-ups.

- ✅ Quick Setup

1. Implement postMessage API for user data
2. Add event listeners for chatbot interactions
3. Test on our Demo Website

We're excited to announce a powerful new addition to Chat Data: a Zapier/Make integration that bridges the gap between our native chatbot capabilities and your favorite apps. This integration empowers your chatbot to act as your personal AI agent—helping you draft emails, create CRM tickets, and automate workflows.

What's New:

• Extended App Connectivity:
  Connect to Gmail, HubSpot, WhatsApp, and more through our Zapier/Make integration bridge.

• Triggering Events:

  • Lead Submission: Activates when a new lead is submitted.
  • Live Chat Escalation: Fires when a live chat escalation is requested.
  • New Message: Triggers when a new message is received.

• New API Actions:
  Create chatbots, send messages, and update base prompts with our new API endpoints.

Get started quickly with 15 pre-built templates for lead tracking, email follow-ups, and live chat monitoring. Retrieve your API key from account settings to begin automating today!

We’re excited to announce a major upgrade to our live chat experience—human agents can now seamlessly take over conversations from the AI across WhatsApp, Messenger, and Instagram!

🔥 What’s New?

Previously, WhatsApp’s AI integration restricted live interactions once a phone number was connected. Now, with this update, you can personally step in and handle complex customer queries across all three platforms!

💡 How It Works:

• ✅ Live Chat Control – Select any conversation thread in the Live Chat dashboard.
• ✅ AI Toggle – Disable the AI chatbot while engaging with the customer to prevent interruptions.
• ✅ Direct Messaging – Your responses will be delivered straight to the customer’s app (WhatsApp, Messenger, or Instagram).
• ✅ Offline Notifications – If the AI is disabled and you’re offline, you’ll receive an email alert with a chat link whenever a customer replies.

This update ensures a seamless handoff between AI automation and human support, giving your customers the best of both worlds! 🎉

🔥 Why It Matters

• ✅ Personalized Experience – Suggestions adapt to the user’s latest query for a more natural conversation flow.
• ✅ Increased Efficiency – Users can quickly select relevant questions instead of typing them out.
• ✅ Higher Engagement & Conversions – Contextually appropriate options guide users toward meaningful interactions.
• ✅ Seamless Updates – No need to manually update static question sets—our AI handles it dynamically!
• ✅ Better User Experience – Minimize irrelevant or repetitive suggestions to keep conversations smooth.

🛠️ How to Enable?

Simply go to Interface Settings and turn on Dynamic Suggested Questions to activate it instantly!

💬 Where Will These Appear?

• 🔹 Chat Widget: Up to four real-time suggested questions will display inline, adapting to the conversation.
• 🔹 Messenger: For Facebook Messenger, quick replies will be shown (limited to 20 characters due to platform constraints).

🔗 Learn More: Dynamic Suggested Questions Documentation