Changelog

What’s New?

• Speak & Hear:
  Users can now click the microphone icon in the chatbot widget—or in Messenger, WhatsApp, Instagram, Discord, and Slack integrations—to speak directly with your chatbot. Once the chatbot responds, simply click the text to hear the transcribed audio.

• Multilingual Capabilities:

  • Audio input now supports 159 locales.
  • Enjoy responses with one of 519 voices across 152 locales.
  • Our multilingual voice detection and audio player ensure a seamless experience.

• Customizable Settings:
  This feature is automatically enabled for all paid customers at no extra cost with these default settings:

  • Default Locales: en-US, zh-CN, and es-ES
  • Default Voice: en-US-RyanMultilingualNeural
    To adjust your preferred locales (up to four for voice-to-text detection) and voices, simply go to Settings > Chat Interface. You can also disable the feature if desired.

How It Works:

1. Activate Audio:
   Click the microphone icon to speak with your chatbot.
2. Multiplatform Support:
   Enjoy audio interactions across our chatbot widget and popular platforms like Messenger, WhatsApp, Instagram, Discord, and Slack.
3. Listen to Responses:
   After receiving a text response, click on it to hear the audio output in your selected voice.

We're introducing a streamlined WhatsApp integration for Chat Data chatbots, offering enhanced control over customer communications.

Key Features:

• Dedicated WhatsApp Number: Exclusive phone number for your chatbot
• Quick Setup: Simple Facebook-based integration process with 1000 free monthly messages
• Alternative Integration: System user access token method for advanced users
• Live Chat Support: Seamless handover from AI to human agents when needed
• Smart Pause Feature: Automatically route messages to email during initial setup

Get started by connecting your WhatsApp account through the Integrations tab on your Dashboard. Note: Your WhatsApp number must be exclusively dedicated to the chatbot service.

We're excited to introduce Facebook Messenger integration for your chatbot, enabling direct customer communication through your Facebook Pages. This update combines AI automation with human takeover capabilities and includes batch messaging support through our Make workflow template.

Key Features:

• Facebook Messenger Integration:

  • Connect your chatbot to Facebook Pages
  • Automated responses with human takeover option
  • Batch messaging support via Make workflow

• Quick Setup:

  • Connect through Dashboard > [Chatbot] > Integrations
  • Select your Facebook Page and grant permissions
  • Test via QR code or INBOX link

• Important Notes:

  • Access token requires renewal every 60 days (email reminder sent 10 days prior)
  • Switch between AI and human responses through Live Chat dashboard
  • Configure automatic AI pause (up to 1 week) during setup
  • Messages handled through INBOX (Facebook) won't sync with Chat Data
  • Offline notifications available through Chat Data's interface

We're excited to introduce Instagram integration for your chatbot, enabling direct customer communication through your Instagram business account. This update combines AI automation with human takeover capabilities for efficient customer service.

Key Features:

• Instagram Integration:

  • Connect your Business/Creator Instagram account
  • Automated responses with human takeover option
  • Requires Facebook Page connection

• Quick Setup:

  • Prerequisites: Instagram Professional Account + connected Facebook Page
  • Connect through Dashboard > [Chatbot] > Integrations
  • Link your Instagram and Facebook accounts
  • Test via QR code or INBOX link

• Important Notes:

  • Access token requires renewal every 60 days (email reminder sent 10 days prior)
  • Switch between AI and human responses through Live Chat dashboard
  • Configure automatic AI pause (up to 1 week) during setup
  • Messages handled through INBOX (Facebook) won't sync with Chat Data
  • Offline notifications available through Chat Data's interface